Terms & Conditions

Last updated: 5 July 2026

1. Who we are

Cassiora Travels ("we", "us", "our") is a UK-based flight booking service. You can reach us on 0333 004 7171 or at bookings@cassiora.com. We operate 24/7 online and by phone through our assistant, Alex.

2. Our role

We sell flights as a disclosed agent on behalf of the airline. The airline is the provider of your flight and its own conditions of carriage apply to your journey. Your contract for carriage is with the airline. We act as agent to arrange the booking, take payment and issue your confirmation.

3. Prices and our service fee

• Flight fares are set by the airline and shown live at the time of search. They can change until a booking is confirmed and paid.
• We add a service fee of 4.5% of the fare, shown as a separate line before you pay. Nothing is hidden inside the fare.
• The total you see before entering card details is the total you pay. We will never charge more than the agreed total without asking you first.

4. Payment

Payment is taken securely by card at the time of booking. Card processing is handled by our payment provider (Duffel Payments, powered by Stripe). We do not see or store your full card details. Your booking is only confirmed once payment succeeds and the airline issues your ticket.

5. Price changes before booking

If the airline's price changes between your search and your payment (for example if a held fare expires), we will show you the new price and confirm it with you before taking any payment.

6. Changes and cancellations

Airline rules determine whether a booking can be changed or cancelled, and any airline fees that apply. Where a change is possible we will quote it itemised: the airline's change fee, any fare difference, and our change service fee. See our Cancellation Policy for full detail.

7. Your responsibilities

• Give accurate passenger names exactly as they appear on the passport. Airlines may refuse travel or charge for corrections if names do not match.
• Check that everyone travelling holds a valid passport, any required visas, and meets the airline's and destination's entry requirements.
• Check your flight times and any schedule changes before travel, and arrive at the airport in good time.

8. Special assistance

If you request special assistance (for example wheelchair help, a specific meal, or first-time-flyer support), we will pass this to the airline on your behalf and confirm it with you. Assistance is provided by the airline and airport, subject to their arrangements.

9. Our liability

As a disclosed agent, we are responsible for arranging your booking with reasonable care and skill. We are not the provider of the flight and are not liable for the airline's acts or omissions, including delays, cancellations, schedule changes or denied boarding — these are governed by the airline's conditions of carriage and applicable law. Nothing in these terms limits liability that cannot be limited by law.

10. Contact and complaints

If something goes wrong, contact us first on 0333 004 7171 or bookings@cassiora.com and we will do our best to help.

11. Governing law

These terms are governed by the law of England and Wales.